User Journey Map
A template to help you get started with building simple user journey maps.
How to fill the map
After you finished your user research, you have data about your users journeys to build such maps.
You should start by defining the goal and scope of your map.
Then you can list the different phases of the journey.
From there, you might not fill the map from top to bottom, column by column, especially if you are doing this with your team. Feel free to fill each section when it makes sense to you.
I would advise you to:
use sticky notes when you are working with your teams to brainstorm and fill the map
edit the white rectangle with final content once you are finished and want to export this and show it to colleagues
This template was created by Stéphanie Walter.
Get started with this template right now.
Customer Journey Map Template
Works best for:
Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
Experience Map
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Customer Journey Map
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Customer Journey Mapping by Atlassian
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Customer Journey Map
Guidelines for Customer Journey Mapping.
The Customer Journey
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A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Storyboarding, Journey Mapping, and Alignment
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This template has three activities that are great for workshopping in virtual team environments.
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Customer Journey Map
The User Journey Mapping workshop offers a 90 minute + workshop template that helps your team collaborate virtually and create comprehensive user journey maps.