Service Blueprint by Daily Creations
A Service Blueprint is a canvas showing a visual progression of your service. The canvas contains the different phases of the customer journey.
Each phase shows the processes that take place on the customer and organizational end and how they relate to each other.
When do you need a Service Blueprint?
Building a Service Blueprint is an ideal tool to discover new opportunities and improvements for your services. In addition to improving existing processes, the tool is also well suited to map out completely new services or propositions
How do you create a Service Blueprint?
Creating a Service Blueprint is a process that involves a lot of brainstorming, collecting information, collaborating and iterating. It is not a one-man job. Each part of the canvas requires its own type of information and involvement of stakeholders. Do not try to put your entire service from A to Z in one canvas. We advise to work from a certain customer goal or a specific process. Below is a brief explanation of the common parts in a Service Blueprint.
This template was created by Daily Creations.
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Service Definition Canvas
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Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.
Kano Model Template
Works best for:
Desk Research, Product Management, Prioritization
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Jobs to be Done template
Works best for:
Ideation, Design Thinking, Brainstorming
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User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.
App Development Canvas Template
Works best for:
Market Research, Product Management, User Experience
Ever noticed that building a successful app requires lots of players and moving parts? If you’re a project manager, you definitely have. Lucky for you, an app development canvas will let you own and optimize the entire process. It features 18 boxes, each one focusing on a key aspect of app development, giving you a big-picture view. That way you can fine-tune processes and get ahead of potential problems along the way—resulting in a smoother path and a better, tighter product.
Purple Sector Empathy Map
Works best for:
Market Research, Research & Design
Purple Sector Empathy Map is an innovative tool for exploring user experiences. By visualizing users' thoughts, feelings, and behaviors, you can create more engaging and user-friendly products. Ideal for teams focused on user experience.