Service Blueprint templates
Optimize your service design and enhance customer experiences with our comprehensive service blueprint templates. Ideal for business analysts, service designers, and process managers, these templates offer a detailed framework to visualize and map out every step of your service delivery. Ensure consistency and efficiency by identifying key touchpoints, support processes, and potential improvements, resulting in a seamless and satisfying customer journey.
Service Blueprinting Workshop
Works best for:
Agile
The Service Blueprinting Workshop template helps teams visualize and improve service processes. It includes ice breakers, context canvas, empathy maps, and action plans for service transitions. Use it to align teams, identify opportunities, and prototype service delivery from a macro to microscopic level, ensuring a comprehensive understanding of service orchestration and seamless collaboration. Ideal for remote and dispersed teams.
Service Blueprint Template
Works best for:
Desk Research, Operations, Market Research
The Service Blueprint template is a visual tool for designing and optimizing service experiences. It provides a structured framework for mapping customer journeys, identifying touchpoints, and aligning internal processes. This template enables teams to visualize the entire service ecosystem, uncover pain points, and innovate solutions to enhance customer satisfaction. By promoting customer-centricity and collaboration, the Service Blueprint empowers organizations to deliver exceptional service experiences and drive sustainable growth.
Service Blueprint by Hyperact
Works best for:
Research & Design
The Service Blueprint template is perfect for visualizing the orchestration of service components. It maps out frontstage and backstage elements, helping you analyze and enhance customer experiences. Use this template to align teams, identify pain points, and streamline processes, ensuring a seamless service delivery. It's ideal for creating a shared understanding of service dynamics among stakeholders and collaborators.
Service Blueprint by Bruna Plentz
Works best for:
Research & Design
Utilize the Service Blueprint template to visualize and optimize your service processes. This template captures interactions between customers and service elements, helping you identify areas for improvement. It's ideal for teams aiming to enhance service delivery by aligning processes, identifying inefficiencies, and fostering a comprehensive understanding of the service journey. Perfect for creating a cohesive service strategy.
Service Blueprint by Sahar Naderi
Works best for:
Research & Design
Designed with usability in mind, this template features an intuitive layout that makes it easy to map out your service process from start to finish.
Service Blueprint by Slalom Philadelphia
Works best for:
Research & Design
The Service Blueprint by Slalom Philadelphia helps you map out service interactions and backstage processes. It's perfect for identifying service gaps and optimizing workflows. Use this template to align teams, improve customer experiences, and ensure seamless service delivery. It's ideal for fostering collaboration and strategic planning, making it a valuable tool for service design and improvement initiatives.
Service Blueprint Canvas
Works best for:
Research & Design
The IASA Service Blueprint Canvas helps visualize service interactions and processes in detail. This template is perfect for analyzing and improving service delivery. Use it to align teams, identify pain points, and enhance customer experiences. It's ideal for creating a shared understanding of service dynamics and fostering collaboration among stakeholders, ensuring a seamless and efficient service delivery process.
Service Blueprint by Daily Creations
Works best for:
Research & Design
Enhance your service design with the Service Blueprint template. This tool maps out the customer journey and backstage processes, helping you visualize and improve service delivery. It's perfect for aligning teams, identifying inefficiencies, and ensuring a seamless customer experience. Use this template to create a detailed roadmap of your service processes, fostering collaboration and strategic improvements in service design.
Service Blueprint by Apto Digital Innovation
Works best for:
Research & Design
The Service Blueprint template helps visualize every aspect of your service, from customer interactions to behind-the-scenes processes. Use it to align teams, improve service delivery, and ensure a seamless customer experience. This template aids in identifying pain points and opportunities for enhancement, making it an essential tool for service design and optimization. It's ideal for fostering collaboration and strategic planning.
Service Blueprint by Edmond Gozo
Works best for:
Diagramming
The Service Blueprint template is a visual tool for designing and optimizing service experiences. It provides a structured framework for mapping customer journeys, identifying touchpoints, and aligning internal processes. This template enables teams to visualize the entire service ecosystem, uncover pain points, and innovate solutions to enhance customer satisfaction. By promoting customer-centricity and collaboration, the Service Blueprint empowers organizations to deliver exceptional service experiences and drive sustainable growth.
Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.
5E Service Blueprint
Works best for:
Research & Design
Enhance your service design with the 5E Service Blueprint template. This tool helps you visualize the five key stages of the customer journey: Entice, Enter, Engage, Exit, and Extend. Use it to map out touchpoints, identify pain points, and optimize the overall service experience. Ideal for creating a comprehensive view of customer interactions and improving service delivery at every stage.
Service Experience Observation Sheet
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.
Service Blueprint to the Metaverse
Works best for:
Research & Design
Explore the future of service design with the Service Blueprint to the Metaverse. This template helps you map out service experiences within virtual environments. Use it to visualize interactions, identify opportunities, and plan seamless service delivery in the metaverse. Ideal for teams looking to innovate and expand their services into virtual and augmented reality spaces, enhancing customer engagement and satisfaction.
Service Blueprint With AI
Works best for:
Research & Design
Integrate AI into your service design with the Service Blueprint With AI template. This tool helps you map out service processes and identify opportunities for AI enhancement. Use it to visualize interactions, streamline workflows, and improve customer experiences with AI-driven solutions. Perfect for teams looking to innovate and optimize services using advanced technology.
Expanded Service Blueprint
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.
Service Definition Canvas
Works best for:
Research & Design
The Service Definition Canvas helps you define and visualize the core components of your service. This template is perfect for outlining service interactions, identifying improvement areas, and aligning teams. Use it to create a clear and comprehensive service blueprint that enhances customer experience and operational efficiency. It's ideal for strategic planning and ensuring a cohesive understanding of service delivery among stakeholders.
Service Blueprint Workshop
Works best for:
Research & Design
The Service Blueprint Workshop by Lidia Olszewska is designed for collaborative service design sessions. This template helps teams visualize service processes, identify pain points, and brainstorm solutions. Use it to align cross-functional teams, improve service delivery, and ensure a seamless customer experience. It's ideal for workshops aimed at service optimization, fostering collaboration, and strategic planning in service design.
Service Blueprint [Research]
Works best for:
Research & Design
A Service Blueprint is a diagram that displays the service's entire process, including people, objects, tasks, time, and processes.
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Sign up freeAbout the Service Blueprint Template
Service blueprints are useful tools for understanding and designing a service experience – and finding ways to improve it. Learn more about them and start creating your own using Miro's free service blueprint templates and examples.
What is a service blueprint diagram?
The service blueprint diagram was first introduced by G. Lynn Shostack in 1984. Shostack wanted to find a way to visualize the steps that go into a service process, taking into account the customer’s perspective. Service blueprint diagrams make it simpler for teams to design new processes or improve existing ones.To create a service blueprint diagram, map out each process and actor that contributes to the customer experience, from in-house contributors to third-party vendors. Service blueprint templates generally contain five elements:
Physical evidence, such as brick-and-mortar stores, websites, customer receipts, or emails.
Customer actions, like visiting your website, placing an order, or asking a customer service question.
Frontstage (visible) employee actions, such as sending confirmation emails or answering customer questions.
Backstage (invisible) employee actions, such as writing website content or filling orders.
Support processes, like third-party delivery systems or vendors who provide software or supplies.
When to use a service blueprint template
Teams use service blueprints for a variety of applications. Many draw them up to make it easier to transfer knowledge across teams and to new team members. By clarifying roles and processes, you can reduce silos and inefficiencies. Service blueprint diagrams also allow you to compare your company’s services with competitors’, or to bridge the gap between how you want your service to function and how it functions currently.
Service blueprint template advantages
Service blueprints are scalable and flexible, showing as much or as little detail as you want, from overviews to complex steps. Team members working on intricate processes can easily lose sight of the bigger picture or how actions affect other departments, fellow team members, or customers. Once you zoom in on current functions, you can more easily diagnose and address issues and fill gaps.
How to create your own service blueprint template
It’s easy to create your own blueprint template. Miro allows you to build, share, and iterate. Get started by selecting one from our examples of service blueprint templates, then take the following steps to make one of your own.
1. Start with a customer scenario. Whether you’re mapping an existing process or creating one from scratch, it’s crucial to start with the customer service scenario that you’d like to investigate. If you can, interview customers to gain a realistic perspective of the scenario.
2. Map out the experience. Now, plot the actions that the customer will take, in chronological order.
3. Build out the map. Once you have the customer’s journey mapped out, it’s time to build out the rest of the story. Lay out the processes, actors, support systems, and technologies that exist behind the scenes.
4. Dive into roles and responsibilities. Miro’s whiteboard allows you to customize your map with colors, visuals, and more. Use these tools to parse out roles and responsibilities. Specify lines of interaction, where the customer interacts with your service or employees; lines of visibility, where your organizational processes become invisible to the customer; and lines of internal action, where employees who don’t come in contact with the customer nevertheless step in to support the service.
5. Illustrate cross-functional relationships. Miro’s tools help you add more detail to your service blueprint by including arrows. Use arrows to illustrate relationships and dependencies that cross-cut various steps in the map. Most people like to use a single arrow to indicate that a role flows in that direction, while a double arrow means that two roles are interdependent.Dive even deeper into how to make a service blueprint – and see examples – in our expert guide to servicing blueprinting.