Kano Model Template
Kano Analysis is a powerful tool where you can map which product attributes which are perceived to be important to customers. Ideal for product development and customer satisfaction.
About the Kano model template
What is the Kano model?
The Kano model is a method for prioritizing features on a product roadmap. Prioritization is assigned based on the likelihood that a given feature will satisfy your customers. Product teams can use the Kano model to weigh a high-satisfaction feature against the costs of implementation, making it easier to decide whether they should add this feature to the roadmap. Many product managers prioritize features by grouping them into categories based on whether they are likely to disappoint, satisfy, or delight customers.
How does the Kano model work?
The Kano model uses two axes: satisfaction and functionality. The axes create a quadrant with four values: attractive, performance, indifferent, and must-be. Teams can use this model to understand, prioritize, and integrate the main categories of customer requirements into the products they develop. When teams understand which requirements are most valuable to customers, they can plan and use resources wisely.
What are the four categories in the Kano model?
The Kano model classifies features into four categories based on how customers might react to them.
Performance: These features directly impact whether the product is good at performing its intended function. Put another way: the more of this feature you receive, the greater your satisfaction will be. Gas mileage is the most common example. When you’re buying a car, you treat gas mileage as a Performance attribute.
Must-be: Customers expect these features. If your product doesn’t have one, then your customers will consider your project bad or incomplete. For example, you expect your car to have brakes. If it doesn’t have brakes, you’re not buying it.
Attractive: Although these features aren’t strictly necessary, they cause a positive reaction. A leather interior doesn’t make a car work any better, but it’s nice to have and increases the value of the car.
Indifferent: The presence or absence of this feature does not impact you in any way. Organizations typically avoid working on features that fall into this category because they are a waste of resources.
Create your own
Now that you know how to create your own Kano model, get started with this free template. It’s easy to create and share it with your teammates.
Get started with this template right now.
Azure Data Flow Template
Works best for:
Software Development, Diagrams
The Azure Data Flow is a diagram that will allow you to combine data and build and deploy custom machine learning models at scale. Azure is Microsoft’s cloud computing platform, designed to provide many cloud-based services like remote storage, database hosting, and centralized account management. Azure also offers new capabilities like AI and the Internet of Things (IoT).
Check-In Icebreaker Template
Works best for:
Icebreakers, Meetings
Run a dynamic online session with the Check-in Icebreaker Template. Use this icebreaker before your meeting to boost energy levels, connect people, and warm up the room.
Research Insight Synthesis Template
Works best for:
UX, UX Research, Research Insights
The Intelligent Research Insight Synthesis Template in Miro is a game-changer for teams looking to streamline their research processes. This template leverages Miro AI to automate tedious tasks such as clustering data and summarizing large datasets, allowing teams to focus on deriving meaningful insights. One standout benefit of using this template is its ability to enhance collaboration by providing a structured framework that reduces the need for manual organization, ensuring that no critical insights are overlooked. This not only speeds up the synthesis process but also significantly improves the quality and accuracy of research outcomes.
UX Research Plan Template
Works best for:
Market Research, Desk Research, User Experience
A research plan communicates the fundamental information that stakeholders need to understand about a user experience research project: who, what, why, and when. The plan ensures everyone is aligned and knows what they must do to make the UX research project a success. Use the research plan to communicate background information about your project; objectives; research methods; the scope of the project, and profiles of the participants. By using a UX research plan, you can achieve stakeholder buy-in, stay on track, and set yourself up for success.
Product Canvas Template
Works best for:
Desk Research, UX Design
Product canvases are a concise yet content-rich tool that conveys what your product is and how it is strategically positioned. Combining Agile and UX, a project canvas complements user stories with personas, storyboards, scenarios, design sketches, and other UX artefacts. Product canvases are useful because they help product managers define a prototype. Creating a product canvas is an important first step in deciding who potential users may be, the problem to be solved, basic product functionality, advanced functionalities worth exploring, competitive advantage, and customers’ potential gain from the product.
The 4-Step Retrospective
Works best for:
Retrospectives, Agile Methodology, Meetings
The 4-Step Retrospective template offers a simple yet effective framework for conducting retrospectives. It provides steps for reflecting on what went well, what didn't go well, what could be improved, and action planning. This template enables teams to systematically review past iterations, identify areas for growth, and implement actionable improvements. By promoting a structured approach to reflection and improvement, the 4-Step Retrospective empowers teams to drive continuous learning and enhancement effectively.