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Enterprise

Customer Success Packages

Unlock your innovation potential faster

We've partnered with 1000s of companies to transform collaboration at enterprise organizations. Our resources will guide you through onboarding, adoption, value realization and support.

Find the right level of support for your business

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Standard Success Package
Learn at your own pace with guided best practices based on Miro's thousands of Enterprise customers - including 99% of the Fortune 100
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Advanced Success Package
Reach your goals faster with expert guidance tailored to your business outcomes from an assigned Customer Success Manager
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Signature Success Package
Unlock peak performance for your business with proactive, personalized partnership from a dedicated expert to optimize your Miro solution

Standard Success Package

Included with all Enterprise plans

Learn at your own pace with guided best practices based on Miro's thousands of Enterprise customers - including 99% of the Fortune 100

Standard Success Package features:

Quick and easy to setup
Get started right away with a guided digital journey through configuration and setup
In-depth learning guides
Enable teams to build Miro expertise and earn Verified Badges with on-demand courses, videos, and live trainings
Vibrant Community
Access the Miro Community to connect with peers from your industry, learn from experts, and submit feature requests to Miro
Enterprise-grade support
Get technical support with in-app ticket submission and access to comprehensive product resources

Advanced Success Package

Includes all features of the Standard Success Package

Reach your goals faster with expert guidance tailored to your business outcomes from an assigned Customer Success Manager

Advanced Success Package features:

Onboarding consulting
Work with our expert onboarding consultants to tailor setup and user onboarding to your organization
Success development
Partner with a Miro Customer Success Manager to develop and track against a joint success plan for your desired business outcomes
Semi-annual insights
Gain actionable insights from personalized assessments with eligibility for business reviews up to 2x annually
Enterprise-grade support
Get technical support with in-app ticket submission and access to comprehensive product resources

Signature Success Package

Includes all features of the Advanced and Standard Success Package

Unlock peak performance for your business with proactive, personalized partnership from a dedicated expert to optimize your Miro solution

Signature Success Package features:

Optimize workflows
Optimize your enterprise architecture, Miro environment, team setup and integrations with personalized guidance from Miro experts
Quarterly business reviews
Partner with a dedicated resource to build an action plan against desired outcomes and review progress in quarterly business reviews
Miro Accelerate program
Become eligible for the Miro Accelerate program including train-the-trainer offerings, direct end-user trainings, and expert coaching
Signature support
Ensure teams can collaborate anywhere, anytime with guaranteed support SLAs and faster response times

Service Add-Ons

Available for an additional fee

Extend the power of Miro with premium service offerings tailored to the unique needs of your organization to extend the value of your Enterprise plan

Premium support
Minimize the potential for disruption to your team's collaboration with with guaranteed SLAs for our fastest response times, access to expert support agents in 1:1 office hours, and 24/7 critical support
Quick Start: PI Planning
Work with Miro experts to re-imagine and facilitate a modern PI planning experience that will enable everyone to synchronize, participate, and align, regardless of where they are located.
Quick Start: Preferred Onboarding
Get extra support from Miro experts to design, plan and configure security features, management at scale, and advanced admin controls to ensure you can confidently roll out Miro across the company
Quick Start: Preferred Consolidation
Partner with Miro's Customer Success Consultants, experts in technical solutions and Miro at scale practices, can guide you through your account consolidation and offset the heavy lifting of moving users and boards
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Quick Start: Migration
Migrate content and workflows from an external provider into the Miro platform seamlessly and securely with support from Miro's expert Customer Success Consultants
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Advisory Services
Work with Miro's Innovation Architects, experts in Agile and Human-Centered Change Management, to scale visual collaboration as a strategic capability, accelerating innovation and keeping you ahead of the competition.

Customer stories

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Using Miro to keep employee engagement and customer-centricity
How Guidewire uses Miro enterprise-wide in their day-to-day collaboration
Read the story
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Design thinking transformation
How Dell is promoting collaboration and project visibility
Read the story
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Difrent helps healthcare workers battle COVID-19
How rapid product development in Miro put thousands of frontline workers back to work
Read the story
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Social Finance brings agility to a risk-averse industry
How to stay adaptable to community needs through human-centered design
Read the story

We're committed to help your company get the most out of Miro

Contact us