Senior Business Systems Analyst
IT, London, UK
About the Team
As a key member of the Business Technology team, you will work closely with the internal Customer Support and Legal teams to deeply understand and improve our Systems and Processes. This person will join a team with an appetite for constant improvement that is driven by highly motivated and collaborative individuals.
With team members from around the world (eight different countries on our team alone!), Miro provides a collaborative environment where good ideas come together to be used. Amsterdam and Austin are home to the majority of our teams so expect to be surrounded by hundreds of team members eager to help you on your journey at Miro.
About the Role
We are looking for a Business Systems Analyst to support our rapidly scaling Business Technology team. An ideal candidate will be a seasoned systems professional who can support a variety of cross functional projects and deliver initiatives within Customer Support and Legal systems.
This Mironeer will be responsible for partnering with the Customer Support and Legal teams and have an integral role on the build-out of solutions spanning across multiple systems. Representing the Business technology team, you will participate and lead conversations with cross-functional stakeholders and drive decisions on Customer Support and Legal systems. You will then scope the requirements and ensure delivery of these solutions.
What you’ll do
- Help Miro close deals and support end users when they need help
- Work with Support Excellence, Legal Ops and Deal Desk to provide end-to-end efficiency improvements for the organization
- Responsible for requirements gathering and technical delivery of processes across multiple systems
- Own the processes in Customer Support and Legal systems and support ancillary BizTech team members on various projects
What you’ll need
- 5+ years of system configuration and integration experience
- Ability to turn functional process improvements into scalable technical solutions
- Knowledge of SQL and REST APIs
- Salesforce experience is a plus
- Strong documentation skills is a must have
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, empathetic, and comfortable leading requirements gathering and delivering technical solutions on cross-functional projects
- Outstanding presentation and partnership skills, ability to balance multiple projects and work with key business partners
What's in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Prepare yourself to go beyond
Here are some helpful tips to ensure you have all the correct information throughout our hiring process.
01. Recruiter Screen
A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02. Hiring Manager
The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
03. Skill Assesment
An interactive presentation to see your skills in action, based around a particular case study or business problem.
04. Meet the Team
Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.
05. Leadership Round
Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.